Return & Refund Policy
Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and condition.
Non-Returnable Items
Certain items are not eligible for return, including:
Return Process
To initiate a return, please contact our customer service team at enquiry@singGoTech.com with your order number and details about the product you would like to return. We will provide you with instructions on how to proceed.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a traceable shipping service or purchasing shipping insurance for items of high value.
Warranty Returns
If your item is defective and within the one-year warranty period, please contact us at enquiry@singGoTech.com for assistance. We will provide instructions for warranty returns and repairs.
Contact Us
For any questions regarding our return policy, please contact us at:
SingGo Tech Pte Ltd
Email: enquiry@singGoTech.com